Refund Policy
At The Booster Box, we want to ensure that our customers are satisfied with their purchases. Please read our refund policy carefully for details on returning products.
Return Eligibility
• Sealed Products: We accept returns on sealed products that remain in the original manufacturer-provided packaging. The packaging must be unopened and untampered to qualify for a return.
Return Shipping
• Buyer’s Responsibility: All return shipments must be sent at the buyer’s expense. We recommend using a trackable shipping method to ensure your return is received safely. We are not responsible for returns that are lost or damaged during shipping.
How to Request a Return
• To initiate a return, please contact our customer service team at support@theboosterbox.gg with your order details. Once your return is approved, we will provide you with instructions for shipping the product back.
Refund Processing
• Once the returned product is received and inspected, we will process your refund. Refunds will be issued back to the original payment method used during purchase. Please allow 7-10 business days for the refund to appear in your account after the product has been inspected and approved.
Non-Refundable Situations
• Opened or Damaged Products: Products that have been opened or are no longer in their original manufacturer-provided packaging are not eligible for a refund.
• Products Damaged During Transit: We do not accept returns on sealed products that have been damaged as a result of shipping. We encourage customers concerned with possible damage from transit to purchase insurance from their shipping provider as we will not refund or replace products that have arrive damaged. We do not ship damaged products. Once your order has left our store, it is the responsibility of the shipping service selected and any damage must be taken up with them.
Contact Us
If you have any questions about our refund policy or need assistance, please contact us at support@theboosterbox.gg. We’re here to help!
Thank you for choosing The Booster Box!